FAQ
Frequently asked
Questions, plainly answered.
Common questions about pre-orders, shipping, sourcing, and the subscription mechanic. If something isn't here, email hello@trail-max.com.
When does the first batch ship?
Q3 2026. When you place a pre-order today your card is authorized, not charged. We charge the day your bag is packed and shipped. The pack week prints on the front of every bag (e.g., WK 27 / 2026).
Why monthly instead of one big bag?
Real nuts oxidize in 60–120 days depending on the species. The premium trail-mix category sells 12-to-18-month shelf-stable bags engineered around oil roasting, salt loading, and synthetic antioxidants. We won't do any of that, so the only honest format is small monthly batches.
Can I change the subscription cadence?
Yes. Pick every 2, 4, 6, or 8 weeks at checkout; change it any time from your account or the email you received after the first ship. Most people start at 4 weeks for the 8oz pouch.
What if I don't like a blend?
Reach out within 14 days of your first shipment and we'll refund the bag — no return needed. We'd rather you tell us why so we can fix it than ship something you don't actually want.
Where are the ingredients sourced?
Specific co-packer details print on the back of every bag once we lock the supplier. The current shortlist is a 25-year private-label dry-roast facility in CT, a custom-blender in NJ, and a hand-blended employee-owned operation in NY. All three are USDA Organic, Non-GMO Project, and Kosher. None of them use oil roasting.
What about allergens?
Tree-nut facility. We make four blends that contain almonds, walnuts, cashews, dark chocolate, and Montmorency tart cherries — plus blend-specific additions. The full allergen panel prints on every bag once the SKU is finalized. We're not finalizing labels on our website; the bag is the source of truth.
Are the nutrition facts on the website final?
No. The website carries our best estimate based on ingredient ratios. The final FDA-compliant nutrition panel prints on the back of every bag. Once the first batch is packed in Q3 2026 we'll publish the verified panels here as well.
What happens after the first batch?
Subscribers ship every 2/4/6/8 weeks per their cadence with the most recent pack week. New blends rotate in throughout the year. You can swap blends between shipments without affecting your cadence or pricing.
Can I skip a shipment?
Yes. Skip, pause, or cancel in one click from your account or any shipment-confirmation email. No phone, no chat, no holds.
Is there a referral program?
Yes — one bag credit for every subscriber you send. Your unique link appears in your account once you've received your first shipment.